We only sell digital products. Thus, no physical products are being shipped. Upon the completion of the purchase, you get instant access to download the WordPress Theme or plugin purchased on our website.
You will also receive an email with your account information and purchase details delivered directly to your inbox within 24 hours. Most are delivered immediately within minutes.
Though we sell digital products, we also offer a refund if the product you purchased is not as advertised on the sales page. You can request a refund within 15 days of the purchase if you comply with our refund policy stated here. You can read about our licensing policy here.
If you face any issue with the downloads or need any technical assistance, you can reach out to our support team here. We respond to all the emails within 24 hours. In most cases, within a couple of hours. If you didn’t hear from our team within 24 hours, please check your spam/junk folder and write back to us again.